Warranty and Return Policy
- All products are guaranteed for 12 months from the date of purchase, however, the guarantee is void if the goods when returned show signs of misuse, neglect, damaged caused by accident or the goods have been altered or modified electrically. Only the correct transformer/power supply should be used in conjunction with all of the products available on this website, using alternative transformers/power supplies may void your warranty/guarantee.
- Please test and check all items are in full working order before installation. Please do not book an electrical contractor until you’ve received all your items and you are happy with them. Link Global Services Ltd cannot be liable for any losses caused by delayed delivery, pre-booked electrical installers and hiring of installation aids.
- You can return any item to us for a refund within 30 days of receiving your original order, as long as it’s in a resaleable condition.
- Returns are made at your cost. If you are returning faulty products, you will need to arrange the return at your own cost first. Then we will inspect the return products, if they are deemed faulty, we can refund the return cost to you, and make the replacement for faulty products or refund the full cost of products if you do not need the replacement.
- The goods are your responsibility until they reach our warehouse. We recommend you use a tracked service that offers proof of postage.